The customer is entitled to withdraw from the purchase agreement within a maximum period of 14 days from the receipt of the product. To initiate the return procedure, the client must send a communication to the following email address: Shoponline@oscalito1936.it, specifying the email address used to place the order, the order confirmation number, and the shipping tracking number. Upon receiving the product and assessing its condition, Oscalito will proceed with the reimbursement of the product's amount or with the replacement and shipment of a new item.