The customer shall have the right to withdraw from the purchase contract within 14 days from the receipt of the product. To initiate the return process, the customer must send an email to the following address Shoponline@oscalito1936.it, specifying the email address used to place the order, the order confirmation number, and the shipping number. Once the product is received and its condition is evaluated, Oscalito will proceed with the refund of the product amount or the exchange and shipment of a new one.